for your information

frequently asked

No matter what type or level of care you need, Health Care Connectors can provide exceptional assistance to you or a loved one. We understand that you may still have questions, so we have compiled the most commonly asked questions for your convenience. Contact our team today for more information or to set up services.

Cropped image of two medical professionals reviewing plans of care for in-home patients.


What is Home Health Care?

Home Health Care is designed to help you recover in the comfort of your home through skilled nursing and physical, occupational, and speech therapy. Your health care provider can order home health care if he or she determines your condition requires you to remain in the home for rehabilitation, recovery from illness, injury, or surgery.

Is Health Care Connectors accredited by a leading national organization?

Yes. Our agency is accredited by the Accreditation Commission for Health Care (ACHC).

Is Health Care Connectors a Medicare-Certified Home Health Care Agency?

Yes. Our home health care agency is Medicare-certified. This is a requirement for Medicare to cover the cost of home health care services.

Is hospitalization a requirement to receive Home Health Care?

No. Hospitalization is not a requirement to receive home health care. Many patients are referred by their doctor.

What does “Homebound” mean?

Home Health Care is for people who are homebound, but this doesn’t mean you can’t leave home. It means that leaving home takes a great effort. It usually means that you need help from someone else and perhaps a wheelchair or walker to leave home. Patients may leave home for medical treatment, and occasionally for non-medical things (like attending religious services, attending a special event or getting a haircut) and still qualify for Home Health Care. Under Medicare guidelines, your doctor can evaluate your situation and determine if you are homebound.

Who pays for Home Health Care Services?

Medicare pays 100% of the cost of home health care services for eligible patients.

What about equipment and supplies?

Supplies, such as wound dressings, are paid for when they are ordered as part of your care. Equipment such as a wheelchair or walker is paid separately by Medicare. Medicare usually pays 80% of the amount they decide is appropriate. Health Care Connectors will arrange for an equipment company to deliver items the doctor has ordered to your home.

What payment methods do you accept?

We work with most major insurance providers and HMOs. We also accept private pay, with flexible rates and payment schedules. Most major credit cards are accepted.

How often does someone visit?

The frequency of visits is based on the doctor’s order and the patient’s needs, and may vary from monthly to daily, but most commonly one to two times a week. Visits are usually an hour or less.

How long can I have home health care?

Home Health Care is intended for short periods, such as a few weeks; it is not ongoing. Home Health Care is provided just long enough to stabilize your health and teach you about managing your condition independently.

Are the home caregivers supervised and evaluated by a registered nurse?

Clinical supervision is an important quality checkpoint in our agency. It ensures that our patients are actually receiving the prescribed care at home as it is stated in documentation. Our clinical supervisor is an experienced registered nurse who is responsible for providing caregiver oversight and case management for patients. Our clinical supervisor reviews the patient’s documents to make sure everything is correct, and acts as a second set of eyes to verify that everything is going well and there is good communication.

Can Home Health Care help with bathing and dressing?

If the patient has a skilled need and a nurse, speech pathologist or physical therapist is visiting, then the doctor may also order a home health aide to assist with personal care such as bathing, dressing, and shaving.  Needing only personal care does not qualify for Home Health Care.

What about wounds and ostomy care?

Health Care Connectors has certified wound and ostomy nurse specialists that oversee care for those with conditions such as wounds that won’t heal, infections in surgical incisions, and new ostomies.

How are you protecting your clients from COVID-19?

Health Care Connectors follows the guidelines of the Occupational Safety and Health Administration (OSHA), the Centers for Disease Control (CDC), and the World Health Organization (WHO), as well as state and county mandates in the communities we serve. We also train our caregivers to follow best practices to reduce the spread of infection. We actively encourage our employees to be fully vaccinated, including booster shots, and require that all employees comply with state mandates. The majority of our caregivers and field office staff are fully vaccinated.

Is there a live person available to speak to at any time?

Yes! You never know when you will need to give us a call. We are available and working for you 24/7/365.

Elderly woman in wheelchair smiles with her in-home private duty nurse.


Our team can create a customized care plan that meets the needs of your loved one. Please call us today to learn more and schedule a consultation.

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